Think of automated responses like a very basic chatbot. Exactly how to set up automated responses for your Facebook Business Page (with a pictorial guide).What you can’t do with Facebook automated responses and what to use instead, and.What you can do with Facebook automated responses.In this post, we’re going to explain the what, why, and how of Facebook automated responses – Facebook’s native automation feature. Leaving you with less time and resources for everything else.īut happily, automation can help you meet this demand and free your staff up for more important tasks. As a business, you send automated emails, automatically track orders, and auto-generate your accounts… but are you automating social media?Ĭonsumers are spending more time on social platforms each year, using them to keep in touch with brands, resolve customer service issues, and purchase goods.ģ5% of customers prefer social media over other customer service channels and 30% use it to buy products ( source).įor your business, this means spending an ever-increasing amount of time managing comments, messages, and other interactions on social media. Automation has become a big part of our lives.
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